4 Expert Ways to Boost Patient Experience

Posted On: March 3rd, 2015

By Karen Utterback
Vice President, Strategy, McKesson
4 Expert Ways to Boost Patient Experience

I was interested to read a recent Forbes article by customer experience expert Micah Solomon. He outlined eight things hospitals can do to improve their HCAHPS scores, and it seemed to me that home health and hospice organizations could benefit … Continue Reading

OIG Report Raises Questions About Hospice Care at Assisted Living Facilities

Posted On: February 24th, 2015

By Karen Utterback
Vice President, Strategy, McKesson
OIG Report Raises Questions About Hospice Care at Assisted Living Facilities

A report published in January by the Health and Human Services Office of Inspector General (OIG) found that Medicare payments for hospice care in assisted living facilities more than doubled in five years. The report said hospices provided care much … Continue Reading

ACOs: More Players, Bigger Role

Posted On: February 17th, 2015

By Karen Utterback
Vice President, Strategy, McKesson

How big a role will Accountable Care Organizations (ACOs) play in the future of healthcare? A huge role, if recent numbers are an indication. This fall, CMS reported that ACOs in the Medicare Shared Savings Program (MSSP) improved on 30 … Continue Reading

Managing from Strength Creates Engaged Workers

Posted On: February 10th, 2015

By Karen Utterback
Vice President, Strategy, McKesson
Managing from Strength Creates Engaged Workers

We all know how important the patient experience is, and data backs this up. A whopping 84% of healthcare leaders named the patient experience as one of their top three priorities in the 2012 HealthLeaders Media Patient Experience Survey. Given … Continue Reading

Care Transitions Continue to Be Hot Topic

Posted On: February 3rd, 2015

By Karen Utterback
Vice President, Strategy, McKesson
Care Transitions Continue to Be Hot Topic

The data on hospital readmissions can mean both good and bad news, depending on your role in the healthcare continuum. For patients, the news is good because hospital readmissions among Medicare patients have dropped to under 18%, down from 19% … Continue Reading