Home Health Compare Updated with Patient Satisfaction Data

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Karen Utterback By Karen Utterback 
Former Vice President, Product Marketing and Strategy, McKesson (Retired)

Home Health Compare - Agency ScoringConsumers now can compare patient satisfaction scores among Medicare-certified home health agencies in addition to care scores on the Home Health Compare portion of the Quality Care Finder.

CMS announced that the site had been enhanced with this new data in mid-April. Patient satisfaction data reflects survey results from October 2010 through September 2011. Information from OASIS forms and patient satisfaction scores will be updated quarterly, according to CMS.

McKesson offers free extracts from Horizon Homecare™ to facilitate the capture of Home Health Care CAHPS Survey data. The importance of providing this data cannot be overlooked, and we remain committed to providing home health software that helps our partner agencies comply with regulatory requirements.

So how does your agency stack up? Here are the national averages for the five groups of questions from the patient satisfaction portion of the survey:

  • 87% — Percent of patients who reported that their home health team communicated well with them.
  • 86%—Percent of patients who reported that their home health team gave care in a professional way.
  • 83%—Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them.
  • 84%—Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
  • 80%—Percent of patients who reported “yes,” they would definitely recommend the home health agency to friends and family.

Consumers increasingly are using this data to compare home health agencies in their areas. If your scores are below national and/or state averages, what are you doing to improve the care of your patients and your communication with them and with family members?

As the delivery of home health moves from episodic reimbursement to more fee-for-value scenarios such as bundled payments, performance metrics and transparency will increase in importance. Your agency should be taking steps now to monitor performance beyond merely reporting to CMS and looking for ways to improve.

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