Clinical Management Systems: Five Features That Help Reduce TCO

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Karen Utterback By Karen Utterback 
Former Vice President, Product Marketing and Strategy, McKesson (Retired)

Clincial Management - Five Features That Help Reduce TCOWhen home care agencies evaluate home health software, one of the main things they look for is ease of use. This is not just to reduce ramp-up time and frustration levels — easy-to-use systems help reduce an agency’s total cost of ownership (TCO).  Here are some qualities our customers tell us they look for in a clinical management system:

  1. An intuitive user interface that guides the clinician through the assessment using simple navigation metaphors. The system should “respect” each clinician’s practice, including the various disciplines of the home care team, supporting the clinician’s choice and considering the unique needs of the patient/client.
  2. Helpful tips that bring intelligence to the clinician at the point of care, reinforcing best practices throughout the assessment.
  3. Enhanced communication tools and interdisciplinary care-planning that support collaboration across the care team.
  4. Training that accommodates multiple learning styles. Education should be delivered as a set of tools and resources that the user can tailor based on his/her learning preferences. For example, one user may prefer step-by-step video instruction, while another prefers more concise, high-level documentation on how to use the solution. Many clinicians are looking for written documents designed to enhance their understanding of the technological features of the solution and how they can make the clinical process more efficient.
  5. User self-assessments to ensure each individual is learning at or above required levels. This speeds up the training process while giving users the choice of how to learn.

With the right clinical management system as part of your home health software (i.e., intuitive technology that makes transitioning easy), it’s possible for users to become confident and proficient in just a few weeks.

Next: Can Clinical Management Help Manage EHR Demands?

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