How an Experienced Home Health IT Partner Can Help Your Transition to Updated CoPs

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Billie Whitehurst, MS, RN 
Senior Vice President, Extended Care and Care Operations, Change Healthcare
Experience Counts in Transition to Updated CoPs

The implementation delay of the Medicare Conditions of Participation (CoPs) for home health gives your organization more time to prepare. We’ve been busy at Change Healthcare, too, adding additional functionality to McKesson Homecare™ and creating several educational resources for our customers to help them understand the changes and prepare for them. (Editor’s note: McKesson Technology Solutions is now Change Healthcare.)

The updated CoPs from the Centers for Medicare & Medicaid Services (CMS) likely will change the way you deliver care. Emphasis has been placed on collaboration among care partners while focusing more keenly on data-driven outcomes. Changes are designed to keep referring providers and others in the loop on the care plan and how a patient is progressing toward the goals set out in the plan. Robust software is required to generate patient-focused care plans and communicate them securely to other providers.

Homecare has long-supported our customers in their compliance efforts with home health CoPs. We’ve already issued several updates in Homecare Release 14.1 designed to help meet the new Conditions of Participation and we have more updates planned for later this year.

We’ve also recently released new master care plans that further support an organization’s ability to document patient care and provide additional support for patient-centered care.

Let’s talk about CoPs

Enhancing the software is just the first step in our efforts to help our customer organizations comply with the updated CoPs. Another important aspect is communicating the changes from regulatory and compliance standpoints, so that agencies can plan for needed workflow and process changes.

Our communication efforts over the coming months will be focused on educating customers about how to use the functionality in Homecare to help meet CoPs. This communication will include workshops, user conference break-out sessions, webinars, a day-long workshop, and bi-weekly regulatory summits where customers can ask questions about operationalizing CoPs and exchange ideas and best practices for how to approach issues.

We’ve also created a special online resource center where customers can download a variety of tools to support their efforts. Those resources include handouts from the various events we’re conducting, updates to our clinician handbook, a crosswalk of CoPs to product functionality and a workflow infographic.

Principles of CoPs

The goal of the updated CoPs is “to focus on a patient-centered, data-driven, outcome-oriented process that promotes high quality patient care at all times for all patients,” CMS states in background information published alongside the rule.

In developing the new home health CoPs, CMS used these guidelines:

  • Develop a more continuous, integrated care process across all aspects of home health services, based on a patient-centered assessment, care planning, service delivery, and quality assessment and performance improvement.
  • Use a patient-centered, interdisciplinary approach that recognizes the contributions of various skilled professionals and their interactions with each other to meet the patient’s needs. Stress quality improvements by incorporating an outcome-oriented, data-driven, quality assessment and performance improvement program specific to each home health organization.

The goal of the home health CoPs is to help organizations deliver better care while involving patients and their providers more closely in the care process. It’s our belief that the right IT partner can aide in an effective transition to the new CoPs, as well as support agencies in achieving their goals around quality improvement and more patient-centered care.


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